Complaints Procedure
In accordance with MLC 2006 Regulation 1.4 and applicable Spanish regulations, Colton Yacht Crew maintains a documented complaints procedure to ensure that any concerns relating to our recruitment or placement services are handled fairly, confidentially and without prejudice.
​
We are committed to handling all complaints:
• Fairly
• Confidentially
• Without retaliation
• In a timely and proportionate manner
​
Upon receipt of a complaint:
• We will acknowledge receipt within 7 working days
• The complaint will be documented and reviewed
• An impartial investigation will be undertaken where appropriate
• We aim to resolve complaints within 30 working days
​
Colton Yacht Crew is confident in addressing and resolving concerns directly and professionally. However, if a complainant remains dissatisfied following our response, formal escalation routes are available through the relevant Flag State authority or the appropriate Spanish maritime administration.
Complaints relating to onboard working or living conditions should be directed to the yacht’s management company or Flag Administration in the first instance.
​
Complaints may be submitted directly via email: admin@coltonyachtcrew.com
​
A copy of our full Complaints Procedure and formal Complaint Submission Form is available upon request.
.png)